?areply
Everyone
Answer the member anonymously in this modmail conversation
?areply <message>
1 option
- message (optional)
- What to send
Examples
- ?areply We’ll look into it.
Modmail
Off by defaultMembers DM Kovu to reach your staff in a private conversation. Staff answer from a channel or thread, by name or anonymously, and closed conversations can keep a transcript.
On this page
Set it upLink to this section
- Open the dashboard and pick your server. Sign in with Discord if you haven’t.
- Find Modmail in the module list (press / to filter it, or ⌘K and type its name) and turn it on.
- Go through the settings below. Simple mode shows the essentials; switch to Advanced for the rest.
- Try it in Discord:
/areply. Staff can restrict or turn off each command in Commands.
Tips
- Use
/modmail contactto message a member first. Kovu tells you if they stopped your server’s messages. - Every DM Kovu sends for your staff names who sent it (the staff member, or your anonymous name) and ends with how to stop it. A member who runs
/modmail stopgets no more messages from your staff until they run/modmail allow, and can still open a conversation themselves.
SettingsLink to this section
What you’ll find on the Modmail page of the dashboard. Settings marked Advanced only show in Advanced mode.
Where conversations open
- Conversations open asChoice
- CategoryCategory
- A private text channel per conversation, in this category. Only staff roles (or the category’s permissions) can see them.
- Staff channelChannel
- A thread per conversation in this text channel, or a post in this forum. Keep the channel staff-only.
- Staff rolesRoles
- They can see conversations and reply. Managers always can.
- Moderators are staffAdvancedOn/off
- Members with a mod role or moderation permissions can reply too.
- Ping when a conversation opensAdvancedRoles
Replies
- Sending repliesChoice
- Automatic: everything staff write in the conversation goes to the member, except notes starting with the note prefix. Command: only /modmail reply is sent.
- Note prefixAdvancedText
- Messages starting with this stay in the server (automatic sending only).
- Anonymous repliesOn/off
- The member sees the name below instead of who answered. /modmail reply can override it per message.
- Anonymous nameAdvancedText
- GreetingText with variables
- Sent to the member when a conversation opens.
- Closing messageAdvancedText with variables
- Sent to the member when staff close the conversation. {reason} is the reason.
Logs and transcripts
- Log channelChannel
- Opened and closed conversations, with the transcript link.
- Save transcriptsOn/off
- Keep an HTML copy of every conversation when it closes. Staff read it on kovu.gg.
- Members can read their transcriptAdvancedOn/off
- The closing DM links to it. It shows internal notes and who answered, even anonymous replies.
- Delete transcripts automaticallyOn/off
- Kovu deletes each transcript a while after it was saved. Off: transcripts stay until your staff delete them.
- Keep transcripts for (days)Number
- From 7 to 365 days after the conversation’s transcript was saved. Default 90.
LimitsAdvanced
- Open conversations at onceNumber
- New ones wait until staff close some.
- Wait after a conversation closesDuration
- Before the same member can open another. 0: right away.
- Minimum account ageDuration
- Newer Discord accounts can’t open conversations. 0: any age.
CommandsLink to this section
Each command works as a slash command and with your server’s prefix. Staff can restrict or turn off any of them in Commands.
/modmail
Everyone
Contact the staff, or answer members as staff
/modmail open <message>/modmail reply [message] [anonymous] [file]/modmail snippet <name> [anonymous]/modmail close [reason] [silent]/modmail contact <user> [message]/modmail block <user> [duration] [reason]/modmail unblock <user>/modmail info/modmail stop/modmail allow?modmail [open|reply|snippet|close|contact|block|unblock|info|stop|allow] …
Also works as ?mm
14 options
- open message
- What to send
- reply message (optional)
- What to send
- reply anonymous (optional)
- Hide your name
- reply file (optional)
- A file to send
- snippet name
- The snippet
- snippet anonymous (optional)
- Hide your name
- close reason (optional)
- Why (the member sees it unless silent)
- close silent (optional)
- Don’t tell the member
- contact user
- The member
- contact message (optional)
- What to send
- block user
- The member
- block duration (optional)
- How long (default: until unblocked)
- block reason (optional)
- Why (staff only)
- unblock user
- The member
Examples
- ?modmail open I need help with my order
- ?modmail close Sorted, thanks!
- ?modmail snippet rules
- ?modmail block @spammer 7d
?reply
Everyone
Answer the member in this modmail conversation
?reply <message>
1 option
- message (optional)
- What to send
Examples
- ?reply Thanks, we’re on it!
?snippet
Everyone
Send a saved modmail reply
?snippet <name>
1 option
- name
- The snippet
Examples
- ?snippet rules
Ready to try Modmail?
Pick your server, turn it on and save. Changes reach Discord in seconds.