?areply
EveryoneAnswer the member anonymously in this modmail conversation
?areply <message>Options
- message (optional)
- What to send
All features
Support
Tickets, modmail and forms give members a private way to reach staff, with transcripts both sides can read later.
What you get
- TicketsPanels, categories, intake forms, claim and assign, ratings and web transcripts.
- ModmailKovu extraMembers DM Kovu to reach your staff: anonymous replies, snippets and transcripts.
- FormsApplications and reports through Discord modals or the web.
Modules
Each module turns on separately in the dashboard. Open one for its settings and a how-to.
- TicketsPrivate support tickets from panels, with intake forms, staff roles, claiming and web transcripts.2 commands
- ModmailKovu extraMembers DM Kovu to reach your staff in a private conversation, with anonymous replies, snippets and transcripts.4 commands
- FormsApplications and feedback forms members fill in from Discord or the web, with staff review.1 command
Commands
Slash commands, with the prefix form (? by default) for servers that prefer typing.
/form
EveryoneFill in and manage forms
/form fill <form>/form list/form panel <form> [channel]/form open <form>/form close <form>/form submissions <form> [user]?form [fill|list|panel|open|close|submissions] <form>Options
- fill form
- The form (name or number)
- panel form
- The form (name or number)
- panel channel (optional)
- Where to post it (default: here)
- open form
- The form (name or number)
- close form
- The form (name or number)
- submissions form
- The form (name or number)
- submissions user (optional)
- Only this member’s submissions
Also: ?forms, ?apply, ?application
/modmail
EveryoneContact the staff, or answer members as staff
/modmail open <message>/modmail reply [message] [anonymous] [file]/modmail snippet <name> [anonymous]/modmail close [reason] [silent]/modmail contact <user> [message]/modmail block <user> [duration] [reason]/modmail unblock <user>/modmail info?modmail [open|reply|snippet|close|contact|block|unblock|info] …Options
- open message
- What to send
- reply message (optional)
- What to send
- reply anonymous (optional)
- Hide your name
- reply file (optional)
- A file to send
- snippet name
- The snippet
- snippet anonymous (optional)
- Hide your name
- close reason (optional)
- Why (the member sees it unless silent)
- close silent (optional)
- Don’t tell the member
- contact user
- The member
- contact message (optional)
- What to send
- block user
- The member
- block duration (optional)
- How long (default: until unblocked)
- block reason (optional)
- Why (staff only)
- unblock user
- The member
Also: ?mm
?reply
EveryoneAnswer the member in this modmail conversation
?reply <message>Options
- message (optional)
- What to send
?snippet
EveryoneSend a saved modmail reply
?snippet <name>Options
- name
- The snippet
/ticket
EveryoneOpen and handle support tickets
/ticket open [panel] [reason]/ticket close [reason]/ticket reopen/ticket claim/ticket unclaim/ticket assign <user>/ticket add <user>/ticket remove <user>/ticket rename <name>/ticket priority <level>/ticket info/ticket transcript/ticket delete?ticket <open|close|reopen|claim|unclaim|assign|add|remove|rename|priority|info|transcript|delete>Options
- open panel (optional)
- The kind of ticket (default: the first panel)
- open reason (optional)
- What you need help with
- close reason (optional)
- Why it is closed
- assign user
- The staff member
- add user
- Who to add
- remove user
- Who to remove
- rename name
- New name
- priority level
- Priority
/tickets
ModeratorsTicket lists and panels for staff
/tickets list [status] [user]/tickets panels/tickets stats [days] [user]/tickets post <panel>?tickets [list|panels|post|stats] …Options
- list status (optional)
- Which tickets (default: open)
- list user (optional)
- Only tickets this member opened
- stats days (optional)
- How far back (default: 30 days)
- stats user (optional)
- Only this staff member
- post panel
- The panel (name or number)