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Tickets, modmail and forms give members a private way to reach staff, with transcripts both sides can read later.

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From the first message to the transcript

Staff claim a ticket so nobody answers twice and close it when it’s done. Kovu saves the whole conversation as a transcript both sides can read later.

  1. Mira claims it, sorts it out and closes it.

  2. The transcript lands in #ticket-logs, with a link both of them can open.

Help members privately, and keep a record of every conversation.

Tickets
Panels, categories, intake forms, claim and assign, ratings and web transcripts.
ModmailKovu extra
Members DM Kovu to reach your staff: anonymous replies, snippets and transcripts.
Forms
Applications and reports through Discord modals or the web.

Modules

Each module turns on separately in the dashboard. Open one for its settings and a how-to.

Commands

Slash commands, with the prefix form (? by default) for servers that prefer typing.

  • ?areply

    Everyone

    Answer the member anonymously in this modmail conversation

    ?areply <message>
    Options
    message (optional)
    What to send

  • /form

    Everyone

    Fill in and manage forms

    /form fill <form>/form list/form panel <form> [channel]/form open <form>/form close <form>/form submissions <form> [user]?form [fill|list|panel|open|close|submissions] <form>
    Options
    fill form
    The form (name or number)
    panel form
    The form (name or number)
    panel channel (optional)
    Where to post it (default: here)
    open form
    The form (name or number)
    close form
    The form (name or number)
    submissions form
    The form (name or number)
    submissions user (optional)
    Only this member’s submissions

    Also: ?forms, ?apply, ?application

  • /modmail

    Everyone

    Contact the staff, or answer members as staff

    /modmail open <message>/modmail reply [message] [anonymous] [file]/modmail snippet <name> [anonymous]/modmail close [reason] [silent]/modmail contact <user> [message]/modmail block <user> [duration] [reason]/modmail unblock <user>/modmail info/modmail stop/modmail allow?modmail [open|reply|snippet|close|contact|block|unblock|info|stop|allow] …
    Options
    open message
    What to send
    reply message (optional)
    What to send
    reply anonymous (optional)
    Hide your name
    reply file (optional)
    A file to send
    snippet name
    The snippet
    snippet anonymous (optional)
    Hide your name
    close reason (optional)
    Why (the member sees it unless silent)
    close silent (optional)
    Don’t tell the member
    contact user
    The member
    contact message (optional)
    What to send
    block user
    The member
    block duration (optional)
    How long (default: until unblocked)
    block reason (optional)
    Why (staff only)
    unblock user
    The member

    Also: ?mm

  • ?reply

    Everyone

    Answer the member in this modmail conversation

    ?reply <message>
    Options
    message (optional)
    What to send

  • ?snippet

    Everyone

    Send a saved modmail reply

    ?snippet <name>
    Options
    name
    The snippet

  • /ticket

    Everyone

    Open and handle support tickets

    /ticket open [panel] [reason]/ticket close [reason]/ticket reopen/ticket claim/ticket unclaim/ticket assign <user>/ticket add <user>/ticket remove <user>/ticket rename <name>/ticket priority <level>/ticket info/ticket transcript/ticket delete?ticket <open|close|reopen|claim|unclaim|assign|add|remove|rename|priority|info|transcript|delete>
    Options
    open panel (optional)
    The kind of ticket (default: the first panel)
    open reason (optional)
    What you need help with
    close reason (optional)
    Why it is closed
    assign user
    The staff member
    add user
    Who to add
    remove user
    Who to remove
    rename name
    New name
    priority level
    Priority

  • /tickets

    Moderators

    Ticket lists and panels for staff

    /tickets list [status] [user]/tickets panels/tickets stats [days] [user]/tickets post <panel>?tickets [list|panels|post|stats] …
    Options
    list status (optional)
    Which tickets (default: open)
    list user (optional)
    Only tickets this member opened
    stats days (optional)
    How far back (default: 30 days)
    stats user (optional)
    Only this staff member
    post panel
    The panel (name or number)

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